2473968 - Rating scale is not displayed in matrix grid report configuration page

The rating scales defined for the Trend elements used in Matrix Grid Reports (Performance-Potential or How vs. What) are not showing in the Matrix Grid Reports configuration page. And instead of displaying the placements configuration options, it shows a blank square.

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• SAP SuccessFactors Succession Management
• SAP SuccessFactors Matrix Grid Reports

1. Go to Admin Center > Matrix Grid Reports: Performance-Potential or Matrix Grid Reports: How vs What;
2. No rating scale is displayed trend element(s) selected for default locale:

3. Or even when changing to a specific locale (e.g. English US):

4. Labels have been defined for the rating scale in Admin Center > Matrix Grid Rating Scale > Select target element > Edit:

The missing labels in Matrix Grid Reports configuration page may be caused by the default locale of the logged user, not having a label defined for the rating scale.

The system considers the locale selected for the logged user, to retrieve the rating scale when configuring the Matrix Grid Reports. For languages where labels were not defined for the rating scale, the system will not show a scale, even if you select a locale, in the Matrix Grid Reports configuration page, that has labels defined.

In this example, the default locale of the logged user is English UK (Action Menu > Settings > Change Language):

And in Admin Center > Matrix Grid Rating Scale > Select target element > Edit, we can see that the labels were not defined for English UK, only English US:

To correct this issue, it is necessary to define a label for the rating scale used in the Matrix Grid Reports, for each locale enabled for the instance, to prevent this issue with users using different locales.

After defining the missing translations for the rating scales of the trend elements for both axes, you should be able to view the Matrix Grid Reports configuration page correctly.

More information on configuration Matrix Grid Reports is available in the wiki page Matrix Grid Reports - Admin Center Configurations.

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