SAP Knowledge Base Article - Public

2473968 - Rating scale is not displayed in matrix grid report configuration page

Symptom

The rating scales defined for the Trend elements used in Matrix Grid Reports (Performance-Potential or How vs. What) are not showing in the Matrix Grid Reports configuration page. And instead of displaying the placements configuration options, it shows a blank square.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Matrix Grid Reports

Reproducing the Issue

  1. Go to Admin Center > Matrix Grid Reports: Performance-Potential or Matrix Grid Reports: How vs What;
  2. No rating scale is displayed trend element(s) selected for default locale:

MXG_NoRatingScale.jpg

  1. Or even when changing to a specific locale (e.g. English US):

MXG_NoRatingScale_US.jpg

  1. Labels have been defined for the rating scale in Admin Center > Matrix Grid Rating Scale > Select target element > Edit:

MXG_LabelsDefined_US.jpg

Cause

The missing labels in Matrix Grid Reports configuration page may be caused by the default locale of the logged user, not having a label defined for the rating scale.

Resolution

The system considers the locale selected for the logged user, to retrieve the rating scale when configuring the Matrix Grid Reports. For languages where labels were not defined for the rating scale, the system will not show a scale, even if you select a locale, in the Matrix Grid Reports configuration page, that has labels defined.

In this example, the default locale of the logged user is English UK (Action Menu > Settings > Change Language):

MXG_UKLocaleSelected.jpg

And in Admin Center > Matrix Grid Rating Scale > Select target element > Edit, we can see that the labels were not defined for English UK, only English US:

MXG_LabelsNotDefined_UK.jpg

To correct this issue, it is necessary to define a label for the rating scale used in the Matrix Grid Reports, for each locale enabled for the instance, to prevent this issue with users using different locales.

After defining the missing translations for the rating scales of the trend elements for both axes, you should be able to view the Matrix Grid Reports configuration page correctly.

See Also

More information on configuration Matrix Grid Reports is available in the wiki page Matrix Grid Reports - Admin Center Configurations.

Keywords

matrix grid report, rating scale, 9-box, nine box, nine box, 9 box, configuration page, reports, Performance-Potential, How vs What, missing labels, not showing the values, blank, empty, unable to complete configuration, scale not showing for trend elements selected, axis, x, y, axes , KBA , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Succession & Development all versions