Symptom
How to cancel an approval process which has been approved by the Supervisor/Approver if the user has not started a course?
Environment
Successfactors Learning
Learning Management System
Reproducing the Issue
Prior to B1705 release admins did not have an option to cancel an approval process which was approved by supervisor/approver. You could not remove an approval, which is problematic for approvals never executed.
Resolution
You can go to a user record and mark an approved approval process as cancelled for online learning that is not yet started.
In order to complete the training, the user must submit a new approval request.
Keywords
Approval Process Canceling the Approval Process Cancel Approval Process , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To