2474636 - Job Profile Template keeps on loading

> This KBA guides on how to fix Job Profile Template Loading issue

• All HCM Versions  - Job Profile Builder

> Manage Job Profile Template > Click "Edit"

Note: Screen will only load

• The rootcause of this issue is because there are some Active Job Profiles linked to an "Inactive Role" that uses the Job Profile Template

•  Go to Manage Job Profile Template > Get the TemplateID of the affected Job Profile Template

Sample Job Template: 1011324

• Go to "Import and Export" > Export Data > Export "Job Profile" 

• Go to "Monitor Job" > Download and Extract Job Profile Data.
• Open the following Files:
• Job Template-Assigned Families.csv
• Job Profile.csv
• Roles.csv

Data Checking:

• Job Template-Assigned Families.csv -> Check if all Families link into the Templates are "Active" by Filtering Job Template.GUID (ID: 1011324)
• If you found an Inactive "Family" then reactivate the Family in order to Modify the Job Profile Template.

• Roles.csv -> Check "Inactive" Role by filtering the status to "I" and Open Job Profile.csv to check if this "Inactive" Role is mapped/linked to a Active Job Profile by Filtering the Role.GUID in the File.

                      Sample Role: Test Role 1 (Role GUID: 1011321)

Roles.csv

Job Profile.csv

Solution: Customer's may choose from the following option in order to resolve the issue.

OPTION A: Customer may reactivate the Role from Manage Job Profile Content

OPTION B: Customer may inactivate the Job Profile Link to the Template in Manage Job Profile 

Feature Checking: 

Check Job Profile Template if now accessible

KBA , LOD-SF-CJ-JPB , Job Profile Builder , Problem