SAP Knowledge Base Article - Public

2474636 - Job Profile Template keeps loading

Symptom

Job Profile Template keeps loading.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Job Profile Builder

Reproducing the Issue

Go to Manage Job Profile Template and click on "Edit".

TemplateLoading.JPG

Cause

There are some Active Job Profiles linked to an "Inactive Role" that uses the Job Profile Template.

Resolution

  1. Go to Manage Job Profile Template
  2. Get the TemplateID of the affected Job Profile Template

    id.jpg

    Sample Job Template: 1011324

  3. Go to "Import and Export" > Export Data > Export "Job Profile" 

    export.JPG

  4. Go to "Monitor Job" > Download and Extract Job Profile Data.
  5. Open the following Files:
    • Job Template-Assigned Families.csv
    • Job Profile.csv
    • Roles.csv

Data Checking:

  • Job Template-Assigned Families.csv -> Check if all Families link into the Templates are "Active" by Filtering Job Template.GUID (ID: 1011324)
    • If you found an Inactive "Family" then reactivate the Family in order to Modify the Job Profile Template.

family.JPG

  • Roles.csv -> Check "Inactive" Role by filtering the status to "I" and Open Job Profile.csv to check if this "Inactive" Role is mapped/linked to a Active Job Profile by Filtering the Role.GUID in the File.

Sample Role: Test Role 1 (Role GUID: 1011321)

Roles.csv

roooo.JPG

Job Profile.csv

jpc.JPG

There is two options to resolve this behavior:

  1. Reactivate the Role from Manage Job Profile Content

    accc.jpg

  2. Inactivate the Job Profile Link to the Template in Manage Job Profile 

    deeee.jpg

You can check if Job Profile Template is now accessible:

et.JPG

Keywords

Manage Job Profile Template, TemplateID, Job Profile Template, Export, Job Profile, Import, csv, download, Download and Extract Job Profile Data, Role, Roles, loading, load , KBA , LOD-SF-TIH-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HCM Core all versions