SAP Knowledge Base Article - Public

2474781 - Error when clicking Item under To Do List

Symptom

Getting below error message when clicking Items under To Do List:

Please report the following error to your system administrator:
while trying to invoke the method com.plateausystems.elms.bo.program.api.valueobject.ProgramVO.getProgramSysGUID() of a null object loaded from local variable 'prgVO'
java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.program.api.valueobject.ProgramVO.getProgramSysGUID() of a null object loaded from local variable 'prgVO'

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to BizX Home Page and click on To Do List Tile
  2. Select any one of the Overdue item to get the error:

        2017-05-17_10-08-36.png

        2017-05-17_10-12-08.png    

Cause

The error occurs due to the changes in Item Content level and Admin did not reassign the item to user after the change made to the Item.

Resolution

Please ensure to reassign the item once any changes has been made to item.

This should fix the issue.

Keywords

error with To Do List, To Do Tile error, To Do List, getProgramSysGUID(), local variable 'prgVO', prgVO , KBA , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions