SAP Knowledge Base Article - Public

2474948 - Name Appears Twice On Decline Of Time Off Or Time Sheet Workflow

Symptom

The pop up message on decline of Time Off/Time Sheet workflow shows the employee's name twice.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

When manager declines any leave applied by his team member, a pop message appears on the screen for the manager with irrelevant information. (repetitive user names)

1. Employee Applies leave

2. The leave is now pending for approval.

3. Manager declines the workflow and a pop up message opens up which doesn't make sense.

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Resolution

  • This is currently an expected behaviour.
  • This message token is "The" + ( event reason + subject user name ) + "For" +(subject user name) + "will be cancelled and" + (initiator user name) + "the request initiator will be notified. Are you sure you want to Decline? "
    • Here, Event Reason is request type + date i. e "The Sickness(05/01/2017 - 05/03/2017)"
    • Subject user name ="Aanya Singh"
    • Initiator user name ="Aanya Singh"
  • There is an enhancement raised to make this as a more meaningful message.
  • The Enhancement has no fix date, and is currently in discussion. You can track the release of this Enhancement by checking the release notes in each release for MDF-18044.
  • Please reach out to your CSM for help in tracking MDF-18044.

Keywords

Time Off Time Sheet decline workflow message TIM-5536 MDF-18044 TIM-555 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Suite all versions