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2474977 - Software version 6.30.000.001 is incompatible with file version 7.00.000.001 that's why Diagnostics Agent does not startup - Solution Manager 7.1 and 7.2

Symptom

  • When running SMD Script you have an error "id: software version 6.30.000.001 is incompatible with file version 7.00.000.001"
  • dev_smdagent shows following error

F  ********************************************************************************
F  *** ERROR => Mutex initialization failed.
F  ***
F  *** Please see section 'Java process initialization issues'
F  *** in SAP Note 1316652 for additional information and trouble shooting advice.
F  ********************************************************************************


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Environment

  • SAP Solution Manager 7.2
  • SAP Solution Manager 7.1
  • Microsoft Windows Server 2012 

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Software version 6.30.000.001 is incompatible with file version 7.00.000.001 that's why Diagnostics Agent doesn't not Startup - Solution Manager 7.1 and 7.2 , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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