SAP Knowledge Base Article - Preview

2475658 - IC Web client: unsuccessful account search for inbound phone call

Symptom

No Account identification occurs when an inbound call is received at IC Web client


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Environment

  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

account identification ANI IVR search telephone, identify account, business partner account, identification, call attached data , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-SEA , Account Identification , CRM-IC-CHA , Communication Channels , How To

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