SAP Knowledge Base Article - Preview

2475960 - Error: 'Logon failed. Unexpected error; nested exception is:javax.netssl.SSLHandshakeException..." when refreshing a report based off Salesforce.com in Crystal Reports

Symptom

  • Fail to login to Salesforce.com from Crystal Reports.
  • Unable to refresh report based on Salesforce.com in Crystal Reports.
  • All reports created in Crystal Reports off Salesforce.com are now failing, but were refreshing successfully before.
  • When attempting to create or refresh a report bases on Salesforce.com in Crystal Reports, it fails with the error:
      
       "Logon failed. 
        Details: Unexpected error
        ; nested exception is: 
                    javax.netssl.SSLHandshakeException:
        sun.security.validator.ValidatorException: PKIK path building failed.
        sun.security.provider.certpath.SunCertPathBuilderException:
        unable to find valid certification path to request target"
           
            
       Sforce - SSL Changed.png
      
                 
       
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
         
  • Salesforce.com

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011

Keywords

CR, SForce, Salesforce, TLS 1.0 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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