Symptom
-
Fail to login to Salesforce.com from Crystal Reports.
- Unable to refresh report based on Salesforce.com in Crystal Reports.
- All reports created in Crystal Reports off Salesforce.com are now failing, but were refreshing successfully before.
- When attempting to create or refresh a report bases on Salesforce.com in Crystal Reports, it fails with the error:
"Logon failed.
Details: Unexpected error
; nested exception is:
javax.netssl.SSLHandshakeException:
sun.security.validator.ValidatorException: PKIK path building failed.
sun.security.provider.certpath.SunCertPathBuilderException:
unable to find valid certification path to request target"
- Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Crystal Reports 2008
- SAP Crystal Reports 2011
- Salesforce.com
Product
Crystal Reports 2008 V1 ; SAP Crystal Reports 2011
Keywords
CR, SForce, Salesforce, TLS 1.0 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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