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2475960 - Error: 'Logon failed. Unexpected error; nested exception is:javax.netssl.SSLHandshakeException..." when refreshing a report based off in Crystal Reports


  • Fail to login to from Crystal Reports.
  • Unable to refresh report based on in Crystal Reports.
  • All reports created in Crystal Reports off are now failing, but were refreshing successfully before.
  • When attempting to create or refresh a report bases on in Crystal Reports, it fails with the error:
       "Logon failed. 
        Details: Unexpected error
        ; nested exception is: 
                    javax.netssl.SSLHandshakeException: PKIK path building failed.
        unable to find valid certification path to request target"
       Sforce - SSL Changed.png
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011


CR, SForce, Salesforce, TLS 1.0 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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