SAP Knowledge Base Article - Public

2476175 - "Additional Manager" role usage within Workflows


  • When changing approvers for a workflow that is using the additional manager role, it can be observed that there is no employee name shown and simply shows "additional manager" as the approver.
  • When doing an adhoc report against workflow data, you will see that the employee name/id is blank for the additional manager step.
  •  Please note that this Knowledge base is purely meant to discuss "additional manager" role and not other roles that are available. For more general info on other roles I suggest to check out the link provided under "see Also section of this kbase.


  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Open the "Manage workflow request" tool
  2. Open a pending workflow that has a "additional manager" role in one of the steps.
  3. Opt to do a take action "change approver" of the additional manager step and notice that it simpy shows" additional manager" as the step approver name and not the actual name of employee.


  • The system will only show the Role Name
  • The system will not resolve a user for these steps in the workflow


  • "Additional manager" role is defined as a catch all "other manager" role and this role currently does not store employee name data. 
  • So it is by design currrently that it will simply show the role name and not the employee name.
  • This is also why creating reports against worfklows on the additional manager step; that you will see blank (null) values for the employee id column.
  • Do note that when you choose to do a "view workflow participants" within the workflow, that it does show the employee name there, but this is because the workflow UI has its own logic to look up and pull the name during the click of "view workflow participants.
  • For Workflow Notifications where these roles are concerned:
    • The Tag [[CURRENT_OWNER]] will display as the role name instead of deriving an actual name


As this is currently defined as by design, the only option would be to use another role (Manager, HR Manager) is employee names are needed.

See Also

For more info on other Roles and multi-Manager Roles, please check out Kbase 2079986


Jira ECT-72914, manager, workflow, [[CURRENT_OWNER]], Approver name not displayed, workflow email, notification , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions