SAP Knowledge Base Article - Public

2476690 - Not able to cancel an Approval Process via Administration side


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You are trying to cancel an Approval Process via Administration side. As per the functionality introduced on 1705 release the button to cancel is not available.

Approval Process via Administration side1.png


  • SAP SuccessFactors Learning Management System (LMS) - All Supported Versions since 1705

Reproducing the Issue

  1. Create an Item with a configured Approval Process that requires the Supervisor Approval
  2. Assign this Item to the user
  3. As an Admin, try to cancel this Approval Process by navigating to the User's record > Click More > Approvals tab
  4. Click the approval ID


  5. You will notice that the button to cancel the Approval Process is not available


The pre requisites may not be met:

  • The only status that allows Admin to remove the Approval Process is when the Supervisor approved it and the user did not start the course.
  • This functionality is applicable only for online and blended (online part) type of items.


If the pre requisites are met, the admin should be able to cancel the approval.

Approval Process via Administration side.png


If you do not get the "ID" hyperlinked in the "Approval" page


  1. Navigate to System Admin > System Configuration > Module Tab > AdvancedStudent
  2. Change "Groups.order=1.0" to "Groups.order=10.0"

Note: A tab on the Snapshot, including Groups, can have any order but looks like if Groups is the on the top we have an issue. This has been fixed in 1711 but if you face the issue in the meantime, please apply the workaround suggested above.


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