2477053 - Error "RegistryAccessException: Cannot Access Windows Registry / Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\xxx\SAP BusinessObjects\Suite XI 4.0\Components"" While the SAP Business Objects Business Intelligence Platform 4.2 installation is not working - Solution Manager 7.2

Error: 

[Thread[Thread-46,5,main]                     ] Error      Exception while reading Windows registry
[EXCEPTION]
 com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryAccessException: Cannot Access Windows Registry
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:101)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryRootImpl0.getRegistryNodes(RegistryRootImpl0.java:83)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.readNextWinRegistryStores(WinRegistryCollect.java:287)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.collect(WinRegistryCollect.java:140)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollectp4_Skel.dispatch(WinRegistryCollectp4_Skel.java:60)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:337)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:728)
    at java.lang.Thread.run(Thread.java:763)
Caused by: com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryExportException: Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAP BusinessObjects\Suite XI 4.0\Components" "C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.tmp"> has failed to run.Check following log file for more details <C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.err>
    at com.sap.smd.agent.plugins.datacollector.create.registry.util.RegistryProcess.export(RegistryProcess.java:186)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.readRegistry(RegistryAccessor.java:198)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:97)
    ... 8 more

in the Diagnostics Agent's SmdAgentApplication.log on a Linux environment running SAP Business Objects Business Intelligence Platform 4.2

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• Solution Manager 7.2
• SAP Business Objects Business Intelligence Platform 4.x
• Linux
• Unix

bobj boe bo BI4.1 BI4.2