Symptom
- After patching the TREX System to the latest available, TREXAdmin.bat tool will not start
- ERROR: \usr\sap\<SID>\TRXnn>TREXAdmin.bat
Traceback (most recent call last): File "", line 1, in File "X:\usr\sap\<SID>\TRXnn\exe\python_support\TREXAdmin.py", line 19, in
import topoView File "X:\usr\sap\<SID>\TRXnn\exe\python_support\topoView.py", line 17, in
import TrexAdminTool File "X:\usr\sap\<SID>\TRXnn\exe\python_support\TrexAdminTool.py", line 25, in
import alertserver File "X:\usr\sap\<SID>\TRXnn\exe\python_support\alertserver.py", line 12, in
import traceback, cStringIO, socket, SocketServer, BaseHTTPServer, smtplib File "X:\usr\sap\<SID>\TRXnn\exe\Python\lib\smtplib.py", line 46, in
import email.utilsImportError: No module named utils X:\usr\sap\<SID>\TRXnn>
- Alertserver will not start also with a similar "no module named utils" error
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Environment
- Update of TREX 710 to REV. 71 or higher on Windows 2008/2012
Product
Keywords
KBA , BC-TRX , TREX , Problem
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