SAP Knowledge Base Article - Preview

2477571 - Possibility to create escalation on Notifications

Symptom

While configuring the Learning Expiration Notification (System Admin > Automatic Processes > Learning Expiration), you desire a functionality where a escalation on the notification could be configured.

Example: a user receives the first Reminder Notification and after some days (threshold), the supervisor starts to receive this Reminder Notification too, as the user still have to complete the course.


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Environment

Learning Management System - Notifications

Product

SAP SuccessFactors Learning all versions

Keywords

Notification Escalation, Learning Expiration, Overdue Notification, Notify Supervisor, Escalate to Supervisor , KBA , LOD-SF-LMS-NOT , Notifications , Problem

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