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2477817 - Error "CrystalEnterprise.DiskUnmanaged" when scheduling a report to file system after upgrade to 4.2 SP09 Patch 1100, 4.3 SP02 Patch 800, 4.3 SP03

Symptom

  • Error "CrystalEnterprise.DiskUnmanaged" or "deliverResultsToDestination failed" when scheduling a report to file system
  • This issue will also occur with scheduling LifeCycle Management (LCM), Promotion Management jobs to LCMBIAR on local filesystem
  • The file system directory is located in the  BusinessObjects installation directory.
  • Found this error in the Adaptive Job server logs: Destination file path found in the blacklist filter: /appli/xxx/sap_bobj/data/xxxx /build/psbuild/a41p664r/src/platform.services.jobprocessing/servers/cpp/jobserver/destinations
    destination file error. [Failed to write to the specified directory]: [CrystalEnterprise.DiskUnmanaged]
    destination file error. [CrystalEnterprise.DiskUnmanaged]: [{1}]

    No allow list file found: <INSTALLDIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\config/\Destination_AllowList.txt

  • Found this error in the Adaptive Job Server logs (note the extra line and / ): 

    (destination_disk.cpp:576) destination_disk: checking /DATA2/BOE/_tempXYZ_.wid
    (destination_disk.cpp:704) destination_disk: file path /DATA2/BOE/_tempXYZ_.wid didn't match /DATA2/BOE/
    /
    (destination_disk.cpp:708) destination_disk: file path not found in the whitelist filter: /DATA2/BOE/_tempXYZ_.wid


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2 / 4.3)
  • Linux / Unix 
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

DiskUnmanaged, schedule, blacklist, filter, file system, linux, whitelist functionality, Blocklist, AllowList, CIFS, CIF, mount, unix, Windows, destination, destination_disk, AJS, destination_disk.cpp , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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