SAP Knowledge Base Article - Preview

2477897 - Actions Button in UI is inactive or missing Actions


  • Actions button greyed out
  • PPF Actions missing
  • You open a 'request for change' or 'change document' in CRM UI. However, in the header, you notice that the 'Actions' button is inactive, but according to your action profile, there should be some scheduled actions:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager


SAP Solution Manager all versions


Solman 7.2, missing actions, Inactive, Grey, Actions, Charm, SM_PPF, PPF, UI, request for change, normal change, urgent change, Actions button grayed out, greyed out, action button, solution manager, Incident, Service Request, Dropdown , KBA , action button greyed out charm , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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