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2477935 - [70012001] connection refused, [110046] Communication failure with service 'nameserver' in HANA Backup

Symptom

When performing a backup, the following error occurs in the traces:

[15843]{349699}[-1/-1] 2017-05-22 15:06:23.489659 i Backup BackupMgr_Manager.cpp(00956) : SAVE DATA started
[8864]{349699}[-1/-1] 2017-05-22 15:06:23.498268 e Backup BackupMgr_ExecutorJob.cpp(00158) : Sending PrepareGlobalSavePoint xxxxxxxxx:34201: exception 1: no.70012001 (TrexNet/EndPoint.cpp:341)
connection refused
exception 1: no.110046 (Backup/Manager/impl/BackupMgr_ExecutorJob.cpp:153)
Communication failure with service 'nameserver' at 'xxxxxxxxx:34201' responsible for the volume '1'
exception throw location:
[8865]{349699}[-1/-1] 2017-05-22 15:06:23.502841 e Backup BackupMgr_ExecutorJob.cpp(00158) : Sending PrepareGlobalSavePoint xxxxxxxxx:34207: exception 1: no.70012001 (TrexNet/EndPoint.cpp:341)
connection refused
exception 1: no.110046 (Backup/Manager/impl/BackupMgr_ExecutorJob.cpp:153)
Communication failure with service 'xsengine' at 'xxxxxxxxx:34207' responsible for the volume '2'
exception throw location:
[8864]{349699}[-1/-1] 2017-05-22 15:06:23.498268 e Backup BackupMgr_ExecutorJob.cpp(00158) : 1: 0x00007f9e28a31c33 in TrexNet::NetException::NetException(TrexNet::NetException::_ExceptionType, char const*, unsigned int, char const*, char const*)+0x50 at Exception.cpp:93 (libhdbbasement.so)
2: 0x00007f9e28a2edbe in TrexNet::ServerRep::openNewChannel(char const*, ltt::smartptr_handle<Crypto::Configuration>&)+0x1da at EndPoint.cpp:341 (libhdbbasement.so)
3: 0x00007f9e28a4125a in TrexNet::Requestor::getChannel(char const*, unsigned short, char, ltt::smartptr_handle<Crypto::Configuration>&)+0x116 at Requestor.cpp:132 (libhdbbasement.so)
4: 0x00007f9e28a358ea in TrexNet::Request::init(char const*, TrexNet::HostAndPort const&, char, ltt::smartptr_handle<Crypto::Configuration>&)+0xe6 at string.hpp:589 (libhdbbasement.so)
5: 0x00007f9e28a36968 in TrexNet::Request::Request(char const*, char const*, unsigned short, char)+0x244 at Request.cpp:706 (libhdbbasement.so)
6: 0x00007f9e39c775ac in Backup::BackupMgr_ExecutorJob::run(Execution::JobObject&)+0x238 at BackupMgr_ExecutorJob.cpp:114 (libhdbbackup.so)
7: 0x00007f9e2769711b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
8: 0x00007f9e276a2794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
9: 0x00007f9e276a4ff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
10: 0x00007f9e276fd5f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
11: 0x00007f9e276fec88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
[39941]{349699}[-1/-1] 2017-05-22 15:06:23.507783 e Backup BackupMgr_ExecutorJob.cpp(00158) : Sending PrepareGlobalSavePoint xxxxxxxxx:34203: exception 1: no.70012001 (TrexNet/EndPoint.cpp:341)
connection refused
exception 1: no.110046 (Backup/Manager/impl/BackupMgr_ExecutorJob.cpp:153)
Communication failure with service 'indexserver' at 'xxxxxxxxx:34203' responsible for the volume '3'
exception throw location:
[8865]{349699}[-1/-1] 2017-05-22 15:06:23.502841 e Backup BackupMgr_ExecutorJob.cpp(00158) : 1: 0x00007f9e28a31c33 in TrexNet::NetException::NetException(TrexNet::NetException::_ExceptionType, char const*, unsigned int, char const*, char const*)+0x50 at Exception.cpp:93 (libhdbbasement.so)
2: 0x00007f9e28a2edbe in TrexNet::ServerRep::openNewChannel(char const*, ltt::smartptr_handle<Crypto::Configuration>&)+0x1da at EndPoint.cpp:341 (libhdbbasement.so)
3: 0x00007f9e28a4125a in TrexNet::Requestor::getChannel(char const*, unsigned short, char, ltt::smartptr_handle<Crypto::Configuration>&)+0x116 at Requestor.cpp:132 (libhdbbasement.so)
4: 0x00007f9e28a358ea in TrexNet::Request::init(char const*, TrexNet::HostAndPort const&, char, ltt::smartptr_handle<Crypto::Configuration>&)+0xe6 at string.hpp:589 (libhdbbasement.so)
5: 0x00007f9e28a36968 in TrexNet::Request::Request(char const*, char const*, unsigned short, char)+0x244 at Request.cpp:706 (libhdbbasement.so)
6: 0x00007f9e39c775ac in Backup::BackupMgr_ExecutorJob::run(Execution::JobObject&)+0x238 at BackupMgr_ExecutorJob.cpp:114 (libhdbbackup.so)
7: 0x00007f9e2769711b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
8: 0x00007f9e276a2794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
9: 0x00007f9e276a4ff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
10: 0x00007f9e276fd5f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
11: 0x00007f9e276fec88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
[39941]{349699}[-1/-1] 2017-05-22 15:06:23.507783 e Backup BackupMgr_ExecutorJob.cpp(00158) : 1: 0x00007f9e28a31c33 in TrexNet::NetException::NetException(TrexNet::NetException::_ExceptionType, char const*, unsigned int, char const*, char const*)+0x50 at Exception.cpp:93 (libhdbbasement.so)
2: 0x00007f9e28a2edbe in TrexNet::ServerRep::openNewChannel(char const*, ltt::smartptr_handle<Crypto::Configuration>&)+0x1da at EndPoint.cpp:341 (libhdbbasement.so)
3: 0x00007f9e28a4125a in TrexNet::Requestor::getChannel(char const*, unsigned short, char, ltt::smartptr_handle<Crypto::Configuration>&)+0x116 at Requestor.cpp:132 (libhdbbasement.so)
4: 0x00007f9e28a358ea in TrexNet::Request::init(char const*, TrexNet::HostAndPort const&, char, ltt::smartptr_handle<Crypto::Configuration>&)+0xe6 at string.hpp:589 (libhdbbasement.so)
5: 0x00007f9e28a36968 in TrexNet::Request::Request(char const*, char const*, unsigned short, char)+0x244 at Request.cpp:706 (libhdbbasement.so)
6: 0x00007f9e39c775ac in Backup::BackupMgr_ExecutorJob::run(Execution::JobObject&)+0x238 at BackupMgr_ExecutorJob.cpp:114 (libhdbbackup.so)
7: 0x00007f9e2769711b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
8: 0x00007f9e276a2794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
9: 0x00007f9e276a4ff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
10: 0x00007f9e276fd5f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
11: 0x00007f9e276fec88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
[15843]{349699}[-1/-1] 2017-05-22 15:06:23.546638 i Backup BackupMgr_DeltaBackupTracker.cpp(00759) : [DBT] received BackupCatalog_DataBackupFinishEntry for 1495458383488
[15843]{349699}[-1/-1] 2017-05-22 15:06:23.546652 e Backup BackupMgr_Manager.cpp(01264) : SAVE DATA finished with error: [447] backup could not be completed, [70012001] connection refused, [110046] Communication failure with service 'nameserver' at 'xxxxxxxxx:34201' responsible for the volume '1'


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Environment

SAP HANA 1.0, platform edition.

Product

SAP HANA 1.0, platform edition

Keywords

SAVE DATA, error 447, error 70012001, error 110046, connection refused, communication failure, nameserver, blocked port, wrong configuration parameter, internal_hostname_resolution, multi-host system. , KBA , HAN-DB-BAC , SAP HANA Backup & Recovery , Problem

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