2478141 - Contract Item Date is 1 day after Cancellation Effective On Date in Cancelled Contract Item

The Contract Item Date is 1 day after the Cancellation Effective On date, when you have cancelled a contract item from release 1705 onwards.

1. Go to the Sales Orders work center.
2. Select the Contracts view.
3. Select contract XYZ (XYZ represents the contract ID).
4. Click on the Edit button and then the View All button.
5. Navigate to the Items tab.

Here you can see that the Contract Item Date is one day after the Cancellation Effective On date.

The contract end date is not changed immediately. Rather, the system monitors the Cancellation Effective On date and when it is reached updates the status to Cancelled. This sets the contract end date to the date one less than the Cancellation Effective On date.
This is because Cancellation Effective On means that the contract ceases to be valid on the start of the specified date, which in turn implies that the contract end date is the day before the specified Cancellation Effective On date".

The system works as expected.

This change was implemented with release 1705.

KBA , cancellation effective on date , contract item date , SRD-CRM-ORD , Orders & Contracts , How To