SAP Knowledge Base Article - Public

2478310 - The City and Country in the Address are Printed in Upper Case letters


You have maintained the account address in small letters but when you print the summary, only the city and country are printed in upper case letters.

Reproducing the Issue

  1. Go to the Service workcenter.
  2. Go to the Tickets view.
  3. Open the ticket ABC(ABC represents the ticket ID).
  4. Choose the Summary button and select the Preview Summary option.

In the generated summary, you can see that the city and country of the address are in upper case letters.


The address printed follows the guidelines set forth by the Universal Postal Union as closely as possible. One of these guidelines is to print the city and country in upper case in any international address.


This is the correct system behavior of the SAP Hybris Cloud for Customer system


KBA , SRD-CC-FED , Feeds , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions