SAP Knowledge Base Article - Public

2478461 - Cannot Delete Favorite Item When that Item is Open

Symptom

You are unable to delete a favorite item, while it is open.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open the ticket ABC(ABC represents the ticket ID).
  4. Mark the ticket ABC as a favorite.
  5. Do not close the ticket thing inspector.
  6. Now, open the Shelf from the right hand side pane.
  7. The ticket ABC will be visible here.
  8. Choose the Delete icon.
  9. Close the Shelf as well as the ticket ABC thing inspector.

Reopen the Shelf and the ticket ABC is restored and not deleted.

Cause

You cannot delete flag/favorite item when the TI is opened because the TI opened is in one session and the shelf opened is in another session. Now, when you try to delete the flag/favorite from the shelf, you are trying to perform action on same object in 2 different session so deleting the flag/fav when TI is opened is not possible.

Resolution

This is the expected system behavior of SAP Cloud for Customer.

Keywords

Service & Tickets , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions