SAP Knowledge Base Article - Public

2479560 - How to Configure the Unable to Rate Feature - Performance Management


  • Why use the Unable to Rate or Too New To Rate feature?
  • How do you enable Unable to Rate in all sections or specific sections in the form?

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SAP SuccessFactors Performance Management


  • The Unable to Rate field on Manage Templates is a field where you can type a label that will explain the reason why an employee cannot be rated.
  • This option will appear within the Rating Scale of the form, this will not impact in any positive or negative way in the Overall Ratings of the employee.
  • Some examples of use are when the employee is too new to be rated or that section is not applicable to the employee.
  1. Go to Admin Center > Manage Templates.
  2. To apply unable to rate in all sections, go to General Settings. Enter the value and click Apply.
  3. To apply unable to rate in specific section, go to the Section in the Template you want to configure:

    Step 2.PNG

  4. Note the Unable to Rate field, you can write the reason/name of the option for why the employee will not be applicable to the rating:

    Step 3.PNG
  5. For each section, enter the value for Unable to Rate.
  6. Save the template and launch a new form to test the new Unable to Rate option in the Rating Scale.


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