SAP Knowledge Base Article - Public

2479684 - Use contact's email as the "sender" in the class email invites


When users receive email invites for classes, the sender (from) email address is the generic admin email address located in the "Global Application Settings > Mail" area.


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Reproducing the Issue

  1. Enroll a user to a class >
  2. The user receives the notification related to the class >
  3. The sender of the notification is the generic "admin email" found in "Global Application Settings > Mail" area.


To use the Contact's email address as the "Sender" of email invites, you must update the following class settings:

  1. Go to the affected class >
  2. In the "Details" tab, look for the "Contact Email Address" field >
  3. Populate it > Save >
  4. Next, go to "Contacts" >
  5. Add the same contact here > Apply Changes >
  6. Make sure that "is set to "Free-Form" in the "Global Application Settings > Mail" area.

Note: Even if the "sender" uses the contact email address, any acceptance or decline to an invite will not be sent to the contact. This will still route to the admin email address.


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