Symptom
- Message 'Select the certificate you would like to use for this connection' is repeatedly shown to the user (even correct certificate selected)
- Two factor authentication on BO Mobile leads to client certificate problems on Apple iOS only (Android and IPad without client certificates is OK)
- The following error messages are found in the log
2016-12-19 14:03:31.000 SAP BusinessObjects Mobile[660:261197] |E|:0, BaseHttpOperation, connection did fail with error - GetVersion HTTP status code = -1205 2016-12-19 14:03:31.006 SAP BusinessObjects Mobile[660:261197] |I|:0 processResponse GetVersion 2016-12-19 14:03:31.009 SAP BusinessObjects Mobile[660:261197] |I|:0 Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server 2016-12-19 14:03:31.013 SAP BusinessObjects Mobile[660:261180] |E|:1, GetVersion failed with error code -1205 2016-12-19 14:03:31.016 SAP BusinessObjects Mobile[660:261180] |I|:1 getversion failed hence resending the request 2016-12-19 14:03:35.825 SAP BusinessObjects Mobile[660:261180] |T|:1, {[BOEOperationsExecutor.m getVersionRequest 271, 38.000000, creating a connection to server for getting version] 2016-12-19 14:03:35.831 SAP BusinessObjects Mobile[660:261180] |T|:1, BO:: no information available 2016-12-19 14:03:35.837 SAP BusinessObjects Mobile[660:261180] |T|:1, hiding unintrusiveMessage 2016-12-19 14:03:35.844 SAP BusinessObjects Mobile[660:261180] |T|:1, hiding unintrusiveMessage 2016-12-19 14:03:35.849 SAP BusinessObjects Mobile[660:261180] |T|:1, }[BOEOperationsExecutor.m getVersionRequest 289, memory:38.000000 MB] 2016-12-19 14:03:36.042 SAP BusinessObjects Mobile[660:261301] CFNetwork SSLHandshake failed (-9831) 2016-12-19 14:03:36.043 SAP BusinessObjects Mobile[660:261301] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9831) 2016-12-19 14:03:36.049 SAP BusinessObjects Mobile[660:261197] |E|:0, BaseHttpOperation, connection did fail with error - GetVersion HTTP status code = -1205 2016-12-19 14:03:36.054 SAP BusinessObjects Mobile[660:261197] |I|:0 processResponse GetVersion 2016-12-19 14:03:36.057 SAP BusinessObjects Mobile[660:261197] |I|:0 Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server 2016-12-19 14:03:36.060 SAP BusinessObjects Mobile[660:261180] |E|:1, GetVersion failed with error code -1205 2016-12-19 14:03:36.063 SAP BusinessObjects Mobile[660:261180] |I|:1 offline fallback not set hence throwing login failure
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Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.2 Support Pack 3 Patch 2
- Fortiweb Reverse Proxy
- SAP BI Mobile
Product
SAP BusinessObjects Business Intelligence platform 4.1
Keywords
BusinessObjects, BI, Fortiweb , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem
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