2479947 - The service order line item still remains in process for spare parts even when you click on complete execution

The service order line item remains in process for spare parts even when you use the function complete execution.

You will get the warning message Item ABC: Order item ABC not fulfilled Completely; Open quantities exist

1. Go to the Service Orders work center.
2. Go to the Service Order Processing view.
3. Search and opem the service order XYZ (XYZ represents the ID of the service order).
4. Select the Edit button.
5. Select the View All button.
6. Select the Tab Items
7. Search for the line item ABC

Here you can see, that the confirmed quantity has not reached the quantity in the line item.

1. Click on Complete Execution

Now you will get the warning message:
Item ABC: Order item ABC not fulfilled Completely; Open quantities exist

The status still remain in process.

In the Services, Spare parts cannot be completed with creating a confirmation with 0 quantity or a quantity which is less than requested in the line item.
For a spare part ( delivery relevent ) completion happens only when the total requested quantity is delivered and confirmation is created for the full quantity.

This is the expected system behaviour.

KBA , service orders , remains in process , item abc: order item abc not fulfilled , SRD-CRM-ORD , Orders & Contracts , How To