2480109 - Changes performed in notification template are not reflected in user's email

User receives non-updated version of notification template when the changes are made in the Notification editor tool.

SuccessFactors Learning

Learning Management System (LMS)

• Navigate to System Admin->Configuration->Notification Templates and search for the Notification Template that you want to update.
• Click on The Messages tab in the Notification template
• Click on "Launch Editor" link.
• Perform updates to text of the template.
• Save the changes made to the template

When the user receives the email that was modifed , it is not in the updated format as per the template.

• Issue is caused by the fact that only one locale for notification template has been updated (e.g. English) in the Launch Editor tool
• User receiving notification has different locale set up in his/her preferences in user' s record > more > preferences (e.g. Spanish Mexican)

• All available locales should be updated with preferred changes.
• Once this is done, the email will be sent to the user as per the updated changes in the respective Locale.
• This can be done by navigating to template > opening editor tool > Select the locale from the drop down and then update the changes.

 

• Editor tool changes are not reflecting in the email received
• Inconsistency between template and notification received
• Update editor changes in all locale

, KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

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