SAP Knowledge Base Article - Preview

2480916 - Cannot Complete the Ticket Due to Error 'Send a Reply to the Requester Before Setting Ticket ABC to Status Completed'

Symptom

When you are setting the ticket status to completed, you are receiving the error 'Send a reply to the requester before setting ticket ABC to status Completed'.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

KBA , ticket , sla , response , service level , AP-SVO , Service Order Processing , How To

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