2481779 - KBA Creating a support case for GTS - Required information

Symptom

In order to solve the problem, the SAP Product Support Organization requires more information.
How to create a support case more effectively for SAP GTS (component SLL-LEG*).
What information do I need to provide when I create a support case?
How to expedite the case handling process.

Environment

Global Trade Services (GTS)
Global Trade Services / Logistics Services (SLL)
SAP Global Trade Services
SAP Launchpad

Product

SAP Global Trade Services all versions

Keywords

V1100, 901, 900, 800, 720, 710, 700, 300, 300_640, 300_620, ONE Support Launchpad, Need technical support?, Search for a Solution, Search for SAP Notes & SAP Knowledge Base Articles, Search our knowledge base for a solution, Your search did not match any documents, reject, not reproducible, reproduction, customer action, delay, speed up, faster, priority message, SAP Suche, Service Marktplatz, SAP Hinweis, Suchbegriff, Suchmethode, Wissensdatenbank, SAP Service Marketplace, SAP Notes, Suche, Suchhilfe, Service Market Place, SAP Hinweis, Suchbegriff, Suchmethode, Wissensdatenbank, narrow down search, optimize search results, SAP for Me, Support Portal, , KBA , SLL-LEG-FUN , General Functions , SLL-LEG-CUS , Customs Management , SLL-LEG-ISR , Intrastat Reporting , SLL-LEG-CON , Compliance Management , SLL-LEG-ANA , Analytics , SLL-LEG-ARC , Archiving , SLL-LEG-CNS , Consulting , SLL-LEG-MDT , Master Data , SLL-LEG-PI , Plug-In , SLL-LEG-PROJ , Projects , SLL-LEG-RSK , Risk Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.