2481779 - KBA Creating a support case for GTS - Required information

Symptom

In order to solve the problem, the SAP Product Support Organization requires more information.
How to create a support case more effectively for SAP GTS (component SLL-LEG*).
What information do I need to provide when I create a support case?
How to expedite the case handling process.

Environment

Global Trade Services (GTS)
Global Trade Services / Logistics Services (SLL)
SAP Global Trade Services
SAP Launchpad

Product

SAP Global Trade Services all versions

Keywords

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