SAP Knowledge Base Article - Preview

2481879 - How to create a new CDT (soft-phone) for SAP Contact Center


You have a business requirement to change the CDT "Communication Desktop" softphone, but there are no configurable options possible to do it in standard and you need to check all available alternatives.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Interface, API, customized soft-phone, ECF , KBA , CRM-CCI , Contact Center Infrastructure , How To

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