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SAP Knowledge Base Article - PreviewSymptom
You have a business requirement to change the CDT "Communication Desktop" softphone, but there are no configurable options possible to do it in standard and you need to check all available alternatives.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Interface, API, customized soft-phone, ECF , KBA , CRM-CCI , Contact Center Infrastructure , How To
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