SAP Knowledge Base Article - Preview

2482090 - How to make CDT softphone always be on top of other windows - SAP Contact Center

Symptom

  • You have a business requirement to have CDT "Communication Desktop" softphone be always in focus (in foreground).
  • CDT should always be on top/over other internet explorer or other browser windows.


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Interface, customized soft-phone, Autom. On Top, Foreground , KBA , CRM-CCI , Contact Center Infrastructure , How To

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