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2482807 - SAP Analytics Cloud Live connections requiring a Secure HTTPS Browser configuration with CORS enabled

Symptom

  • An SAP Analytics Cloud (SAC) live model is configured with a direct connection using CORS by following the steps of the live data connection online help.
  • The below errors appear in the browser when verifying the connection using the "GetServerInfo" URLs, for example:
    • HANA: https://<Your_HANA_System>/sap/bc/ina/service/v2/GetServerInfo
    • BW or BW/4HANA: https://<Your_ABAP_System>/sap/bw/ina/GetServerInfo?sap-client=<Your_Client_ID>
    • BPC NW embedded model: https://<Your_ABAP_System>/sap/bw/ina/GetServerInfo?sap-client=<Your_Client_ID>
    • SAP Universehttps://<Your_Live_Universe_Connect_Tomcat:TomcatHttpsPort>/sap/boc/ina/GetServerInfo

    Possible error messages:

    • Failed to connect to <> system. Possible causes: SSL certificate untrusted, network error.
    • Failed to connect to <> system. Possible causes: The SSL certificate is not trusted, or a network error occurred.
    • Not secure
    • Your connection is not private
    • Attackers might be trying to steal your information from yourhanaserver.yourdomain.com (for example, passwords, messages, or credit cards).
    • NET::ERR_CERT_AUTHORITY_INVALID
    • "_error": "net::ERR_CERT_AUTHORITY_INVALID"
    • ERR_CERT_WEAK_SIGNATURE_ALGORITHM

    Other errors captured in Chrome Developer tools (network or console tabs) may include:

    • ERR_TUNNEL_CONNECTION_FAILED
    • Error: "Subject Alternative Name Missing"
    • NET::ERR_CERT_COMMON_NAME_INVALID
    • Failed to load resource:
    • net::ERR_NAME_NOT_RESOLVED


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    Environment

    • SAP Analytics Cloud
    • Live model data connections:
      • SAP HANA (HANA)
      • SAP Business Warehouse (BW)
      • SAP BW/4HANA (BW4)
      • SAP S/4HANA on-premise (S4OP)
      • SAP S/4HANA Cloud (S4Cloud / S4HC)
      • SAP BusinessObjects Universes (LUC)
      • SAP Business Planning and Consolidation, version for SAP NetWeaver (BPC NW) embedded model

    Product

    SAP Analytics Cloud 1.0

    Keywords

    EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning,Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, popup, popups, pop-up, self-signed, no es seguro, backend, SAC over SAP Universe, bw, bw4, bw4/hana, dw4core, bw4hana, self-signed, selfsigned, SAP BW, stories, geo, story Failed to connect to <> system. Possible causes: SSL certificate untrusted, network error. (Admin)
    Failed to connect to <> system. Possible causes: The SSL certificate is not trusted, or a network error occurred.
    Failed to connect to <> system. Please contact your administrator to check possible causes: SSL certificate untrusted, network error. (end user)
    Failed to connect to <> system. Please ask your administrator to check that your SSL certificate is trusted, and that your network is working correctly.
    Failed to connect to <> system. Possible causes: CORS settings, incorrect credentials. (Admin)
    Failed to connect to system. Possible causes: You are using the wrong credentials, or CORS is not configured correctly.
    Failed to connect to <> system. Please contact your administrator to check possible causes: CORS settings, incorrect credentials. (end user)
    Failed to connect to <> system. Please ask your administrator to check you are using the right credentials, and that CORS is configured correctly.
    Failed to connect to <> system. Possible causes: CORS settings, third-party cookies blocked. (Admin)
    Failed to connect to <> system. Possible causes: third-party cookies are blocked, or CORS is not configured correctly.
    Failed to connect to <> system. Please contact your administrator to check possible causes: CORS settings, third-party cookies blocked. (End User)
    Failed to connect to <> system. Please ask your administrator to check that third-party cookies are not blocked, and that CORS is configured correctly.
    Failed to connect to <> system. More information can be found on the troubleshooting page. (Admin)
    Failed to connect to <> system. For more information, see our troubleshooting page.
    Failed to connect to <> system. Please contact your administrator to check possible causes. (End User)
    Failed to connect to <> system. Please ask your system administrator to investigate. 401, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence, 

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