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2482846 - Standalone Gateway, YELLOW, Running but not responding

Symptom

The status of standalone gateway process is yellow Running but not responding.

SAPMMC:

2017-06-01_9-50-30.png

sapcontrol -nr <instance number> -function GetProcessList:

GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
gwrd, Gateway, YELLOW, Running but not responding, <time stamp>, 0:36:08, <pid>

Normally, you will see following error in sapstartsrv trace log.

sapstartsrv.log

*** ERROR => GwMonDispStatistic: GwMonBufRequest failed [gwxxmon.c 847]
GwMonBufRequest: monitor disabled
GwMonReleaseGwConnection: handle=32
NiICloseHandle: shutdown and close hdl 32/sock 14
*** ERROR => GwMonDumpInfo: GwMonBufRequest failed [gwxxmon.c 1892]
GwMonDumpInfo: action=DUMP_ADM, index=0, dest=2
GwMonBufRequest: command=DUMP


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Keywords

GwMonDispStatistic,Running but not responding, GATEWAY YELLOW. , KBA , BC-CST-GW , Gateway/CPIC , BC-CST-STS , Startup Service , Problem

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