SAP Knowledge Base Article - Preview

2483000 - Custom E-mail transaction type


You're working in an Incident, Service request or CharM document.  You want to send an E-mail using the option

More --> Send E-mail.

System will create an outbound E-mail is using transaction type 0005 by default.  You need to use your own transaction type, e.g Z005.



  • SAP Customer Relationship Management (CRM)
  • SAP Solution Manager
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP Customer Relationship Management all versions ; SAP S/4HANA for customer management all versions ; SAP Solution Manager all versions ; SAP enhancement package for SAP CRM all versions


CRMC_EMAIL_BO , outbound email, 0005 , KBA , CRM-BTX-SRQ , Service Request , SV-SMG-SUP , Service Desk / Incident Management , How To

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