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SAP Knowledge Base Article - PreviewSymptom
- You are using SAP Contact Center
- A new custom prompt for service closed has been created, but the audio is not played when the queue service is closed.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Audio prompt, prompt, Service Closed, Service Closed Message , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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