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2483346 - Solution Manager CRM Web UI: Dump while opening assignment block

Symptom

  • Open an ITSM incident in the CRM Web UI 
  • When trying to open an assignment block ,(current example: Related Test Cases assignment block) you get a dump:
Category               ABAP Programming Error
Runtime Errors         OBJECTS_NOT_COMPATIBLE
ABAP Program           CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP
Application Component  CA-WUI-GOL-GIL
Date and Time          01.02.2017 00:00:00 
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|Short Text                                                                                                                  |
|    Operation not supported for incompatible data objects.                                        |
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|What happened?                                                                                    |
|    Error in the ABAP Application Program                                                         |
|                                                                                                  |
|    The current ABAP program "CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP" had to be                         |
|     terminated because it has                                                                    |
|    come across a statement that unfortunately cannot be executed.                                |
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|What can you do?                                                                                  |
|    Note down which actions and inputs caused the error.                                          |
|                                                                                                  |
|                                                                                                  |
|    To process the problem further, contact you SAP system                                        |
|    administrator.                                                                                |
|                                                                                                  |
|    Using Transaction ST22 for ABAP Dump Analysis, you can look                                   |
|    at and manage termination messages, and you can also                                          |
|    keep them for a long time.                                                                    |
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|Error analysis                                                                                    |
|    Statement "MOVE deepStruc1 TO deepStruc2" requires operands "deepStruc2" and                  |
|     "deepStruc1" to be compatible.                                                               |
|    Compatibility means equivalence in accordance with the technical ABAP                         |
|    type check.                                                                                   |
|                                                                                                  |
|    In the present case, this condition has not been observed. Operand "deepStruc2"               |
|    has type "AGS_SMT_TC_STATUS_CRM_IM" and length 3432, but operand "deepStruc1"                 |
|     has type "v" and length                                                                      |
|    3380.                                                                                         |
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Environment

  • Solution Manager 7.2 ITSM

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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