Symptom
- Open an ITSM incident in the CRM Web UI
- When trying to open an assignment block ,(current example: Related Test Cases assignment block) you get a dump:
Category ABAP Programming Error Runtime Errors OBJECTS_NOT_COMPATIBLE ABAP Program CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP Application Component CA-WUI-GOL-GIL Date and Time 01.02.2017 00:00:00 ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |Short Text | | Operation not supported for incompatible data objects. | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What happened? | | Error in the ABAP Application Program | | | | The current ABAP program "CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP" had to be | | terminated because it has | | come across a statement that unfortunately cannot be executed. | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What can you do? | | Note down which actions and inputs caused the error. | | | | | | To process the problem further, contact you SAP system | | administrator. | | | | Using Transaction ST22 for ABAP Dump Analysis, you can look | | at and manage termination messages, and you can also | | keep them for a long time. | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |Error analysis | | Statement "MOVE deepStruc1 TO deepStruc2" requires operands "deepStruc2" and | | "deepStruc1" to be compatible. | | Compatibility means equivalence in accordance with the technical ABAP | | type check. | | | | In the present case, this condition has not been observed. Operand "deepStruc2" | | has type "AGS_SMT_TC_STATUS_CRM_IM" and length 3432, but operand "deepStruc1" | | has type "v" and length | | 3380. | ----------------------------------------------------------------------------------------------------
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Environment
- Solution Manager 7.2 ITSM
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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