Symptom
You are following note 1758090 to archive incidents,but in write phase, there is below error in the job log:
CRM Order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(GUID) has an order type not customized as incident
And there is a ST22 dump like below:
Category ABAP Programming Error
Runtime Errors OBJECTS_OBJREF_NOT_ASSIGNED
Except. CX_SY_REF_IS_INITIAL
ABAP Program CL_AI_CRM_IM_ARCH=============CP
Application Component SV-SMG-SUP
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Environment
Solution manager
Keywords
DNO_CUST04, archive,CRM Order has an order type not customized as incident, CRMD_ORDERADM_H,PROCESS_TYPE_ADD , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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