You are trying to search for postal code in Accounts using lower case alphabets and you see that no records are found
Reproducing the Issue
- Go to Customers Workcenter
- Go to Accounts view
- Select the advanced search option
- In the section Address , we see a field Postal Code
You see that the field postal code doesn't give any result if the entry term is in lower case , even if it is valid
Postal code is on data base level of type code/character, for these data types the search is case sensitive, for other data types (i.e. Name, Text, Note, Description, ...) the search is case insensitive.
The basic search is a kind of text search which always works case insensitive
This is an expected system behavior.
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