Symptom
You are trying to search for postal code in Accounts using lower case alphabets and you see that no records are found
Reproducing the Issue
- Go to Customers Workcenter
- Go to Accounts view
- Select the advanced search option
- In the section Address , we see a field Postal Code
You see that the field postal code doesn't give any result if the entry term is in lower case , even if it is valid
Cause
Postal code is on data base level of type code/character, for these data types the search is case sensitive, for other data types (i.e. Name, Text, Note, Description, ...) the search is case insensitive.
The basic search is a kind of text search which always works case insensitive
Resolution
This is an expected system behavior.
Keywords
KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
Product
SAP Cloud for Customer add-ins 1805