Symptom
You are trying to generate visit Summary and got the errors below
"Save failed
XML transformation failed
Output Service processing error
Mandatory parameter form xml data is missing"
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Visits workcenter view
- Find the relevant visit XYZ (XYZ is the Visit ID)
- Select Actions
- Select Generate Summary
Result: You receive the errors: "Save failed | XML transformation failed | Output Service processing error | Mandatory parameter form xml data is missing".
Cause
The issue is due to the fact that the length of the survey category description supports only 40 characters. As a work around category description can be shortened to satisfy the maximum length of 40 characters.
Resolution
This is the expected system behavior.
Keywords
KBA , LOD-CRM-ACT-VST , Visit Planning , How To