SAP Knowledge Base Article - Public

2484018 - Error While Generating Visit Summary "Save failed | XML transformation failed | Output Service processing error | Mandatory parameter form xml data is missing"

Symptom

You are trying to generate visit Summary and got the errors below

"Save failed
XML transformation failed
Output Service processing error
Mandatory parameter form xml data is missing"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits workcenter view
  2. Find the relevant visit XYZ (XYZ is the Visit ID)
  3. Select Actions
  4. Select Generate Summary

Result: You receive the errors: "Save failed | XML transformation failed | Output Service processing error | Mandatory parameter form xml data is missing".

Cause

The issue is due to the fact that the length of the survey category description supports only 40 characters.  As a work around category description can be shortened to satisfy the maximum length of 40 characters.

Resolution

This is the expected system behavior.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions