2484133 - Application Error after enabling Mentoring Program - Mentoring

After enabling Mentoring and giving the required permissions, an application error appears:

"An application error occurred. Please try again later, or notify support (with the error information of errorId=########-####-####-####-############, timestamp=YYYY-MM-DDTHH:MM:SS.sss+####, and the version information from the current screen) if the issue keeps occurring."

• When going to Development > Mentoring, users receive a "The requested operation is not available" error. 
• When accessing Admin Center > Manage Mentoring Programs, admins receive the error "The requested operation is not available. Access denied or Unexpected failure". 
• When trying to make the "DRTM Mentoring Program" upgrade in Upgrade Center, admins receive an application error. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Mentoring

1. Enable Mentoring
2. Give the necessary permissions
3. Go to Admin Center > Manage Mentoring Programs
   
   

The application error may be caused by MDF cache not been refreshed after the Mentoring enablement, preventing the MDF object creation, required by Mentoring.

It may take some time for the MDF cache to be refreshed and the MDF objects required by Mentoring to be created, after Mentoring is enabled for the first time in your instance.

If the MDF Object is not correctly created in the instance, clearing the MDF cache is recommended. For more information on how to refresh Metadata Cache, you can refer to the KB Article 2171588 - SuccessFactors: OData API Metadata Refresh and Export.

In case the MDF cache refresh does not solve the issue, it is necessary to engage your Implementation Partner to run the job "MDF Object Definition To DB SYNC" in Provisioning. Customers has the possibility to directly run this job from the Admin Center, however the prerequisite is that it was previously created at least once from Provisioning. For more information, please check the KB Article 2534674.

• KB Article 2401469 - Getting started with Mentoring
• KB Article 2171588 - SuccessFactors: OData API Metadata Refresh and Export
• KB Article 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF)

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