SAP Knowledge Base Article - Preview

2484133 - Application Error after enabling Mentoring Program

Symptom

  • After enabling Mentoring and giving the required permissions, an application error appears when you go to Admin Center > Manage Mentoring Programs:

    "An application error occurred. Please try again later, or notify support (with the error information of errorId=########-####-####-####-############, timestamp=YYYY-MM-DDTHH:MM:SS.sss+####, and the version information from the current screen) if the issue keeps occurring."

mentoringerror.PNG

  • When going to Development > Mentoring, users receive a "The requested operation is not available" error. 
  • When accessing Admin Center > Manage Mentoring Programs, admins receive the error "The requested operation is not available. Access denied or Unexpected failure". 
  • When trying to make the "DRTM Mentoring Program" upgrade in Upgrade Center, admins receive an application error. 


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Environment

SAP SuccessFactors Career Development Planning

Product

SAP SuccessFactors Succession & Development all versions

Keywords

application error, mentoring enabled, upgrade center, Metadata Framework, warning message , KBA , LOD-SF-MEN , Mentoring , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem

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