SAP Knowledge Base Article - Preview

2484133 - Application Error after enabling Mentoring Program - Mentoring

Symptom

After enabling Mentoring and giving the required permissions, an application error appears:

"An application error occurred. Please try again later, or notify support (with the error information of errorId=########-####-####-####-############, timestamp=YYYY-MM-DDTHH:MM:SS.sss+####, and the version information from the current screen) if the issue keeps occurring."

  • When going to Development > Mentoring, users receive a "The requested operation is not available" error. 
  • When accessing Admin Center > Manage Mentoring Programs, admins receive the error "The requested operation is not available. Access denied or Unexpected failure". 
  • When trying to make the "DRTM Mentoring Program" upgrade in Upgrade Center, admins receive an application error. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Mentoring

Product

SAP SuccessFactors Succession & Development all versions

Keywords

application error, mentoring, enabled, enable, upgrade center, Metadata Framework, warning message , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem

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