SAP Knowledge Base Article - Public

2484152 - Mentoring Integration With SAP JAM - Settings & Setting-Up Groups


Mentoring includes an integration with SAP Jam, allowing mentoring administrators to create SAP Jam groups when creating mentoring programs.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


SAP SuccessFactors Mentoring



  • You have SAP Jam enabled.
  • You have SAP Jam Advanced Plus licenses for all users who participate in mentoring programs.
  • You have SAP SuccessFactors Succession and Development licenses for all users who participate in mentoring programs.
  • You have assigned SAP Jam Access role-based permissions to all users who participate in mentoring programs.
  • JAM admin permission is required for user who is setting up the program

How It Works

The integration with SAP Jam provides an additional platform for collaboration, training, and discussions. If the requirements are met, mentoring administrators have the option of creating a new SAP Jam group along with their mentoring program. The group inherits the mentoring program name unless a group with the same name already exists, then (and only then) the system gives you the option to edit the SAP Jam group name.

The SAP Jam group is created once you launch the mentoring program. The mentoring administrator and any mentoring program owners are then automatically invited to the group and added as group administrators. Then, once mentors and mentees are matched, they are also invited to the SAP Jam group. And finally, the SAP Jam group feed is displayed on the mentor and mentee overview pages for the mentoring program.

To create the group go to:

  1. Admin Center
  2. Development
  3. Manage Mentoring
  4. Create new program
  5. Here you will see the option to create a JAM group:

SAP Jam group option in Mentoringjpg.jpg

Once the program has been created the JAM group will automatically be set up and all Mentors and Mentees will be invited via e-mail to participate.

JAM group created for Test2:

SAP Jam group.jpg


  • The “Mentoring and Coaching” template must be enabled in JAM in order use the feature. If not enabled, you will receive an error message: "Sorry, there was an error creating your SAP Jam group". 
  • The Group Templates in Jam can be checked from Jam Admin -> Product Setup -> Group Templates page.

To disable the use of JAM groups in Mentoring, go to:

JAM Admin > Product Setup > Group Templates > then disable 'Mentoring and Coaching Template'. This renders it no longer usable in Mentoring.


Mentoring, Jam, Integration, Mentoring, MEN, Coaching , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , How To


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