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SAP Knowledge Base Article - PreviewSymptom
Calls from other external systems (e.g. Skype for Business) to SAP Contact Center (CCtr) are not working after some time
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 SIP Trunk ping OPTIONS time timeout reply parameters , KBA , CRM-CCI , Contact Center Infrastructure , How To
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