SAP Knowledge Base Article - Preview

2484601 - Using special characters to route outbound calls in CDT


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • You are using SAP Contact Center
  • A routed outbound call has been attempted through special characters (*, #, ?), but fails to reroute (to a gateway).



SAP Contact Center 7


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Gateway, Asterisk, *, Switching Routes, special, character, dialstring, hash, hashtag, question mark. , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.