SAP Knowledge Base Article - Preview

2484601 - Using special characters to route outbound calls in CDT

Symptom

“Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • You are using SAP Contact Center
  • A routed outbound call has been attempted through special characters (*, #, ?), but fails to reroute (to a gateway).


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Environment

SAP Contact Center 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Gateway, Asterisk, *, Switching Routes, special, character, dialstring, hash, hashtag, question mark. , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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