Symptom
An application error occurs when a candidate is trying to accept the Data Privacy Consent Statement.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Login to the career portal
- Create an account
- Click on "Read and Accept the data privacy" option
- An application error appears with the following fingerprint=027aaaf27cc8c328eaba82863f9be55066c8f8e4
Cause
After looking in SPLUNK: of a null object loaded from local variable 'countryVersionMap'
"while trying to invoke the method java.util.Map.get(java.lang.Object) of a null object loaded from local variable 'countryVersionMap' java.lang.NullPointerException: while trying to invoke the method java.util.Map.get(java.lang.Object) of a null object loaded from local variable 'countryVersionMap'"
Resolution
This means that a configuration is missing, and as per RCM Handbook, a Data Privacy Statement for internal or/and external candidate should be created in Admin Center. When no data privacy statement is configured, this error will show up.
Keywords
Terms of Use, create user error, cannot create candidate, fingerprint=027aaaf27cc8c328eaba82863f9be55066c8f8e4 , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem