SAP Knowledge Base Article - Preview

2485144 - CRM - BI Integration - Guided Answers

Symptom

The following Guided Answers decision tree will assist you with issues regarding to integration of BI into WUI Portal.

Errors investigated in the decision tree:

  • BI system destination 'XXXXX' cannot be reached

Issues investigated:

  • Components of Analytics, ITSM BW and BI-CRM reporting
  • Using Transaction Launcher
  • Open the report in BW standalone
  • Report is not opened in BW standalone
  • Happens in IE Standard/Edge mode
  • Connections
  • Loading bar showed
  • BI Reports are not high enough
  • Domain relaxation
  • BI Java version


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Environment

  • SAP Customer Relationship Management 7.0  
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0  
  • SAP enhancement package 1 for SAP CRM 7.0  
  • SAP enhancement package 2 for SAP CRM 7.0  
  • SAP enhancement package 3 for SAP CRM 7.0  
  • SAP enhancement package 4 for SAP CRM 7.0  
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CA-WUI-BI , BI Integration , CA-WUI , WebClient User Interface , Problem

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