SAP Knowledge Base Article - Public

2485276 - VLS Error: TelePresence session type is not supported


When you try to add an existing WebEx account to an Instructor, the following error happens:

  • The user account could not be created on WEBEX VLS Server. Please try again later or note the error and contact your VLS administrator.
    VLS Error: TelePresence session type is not supported.


SuccessFactors LMS

Reproducing the Issue

  1. Go to System Admin --> Learning --> Instructors and create a new (or open an existing) Instructor.
  2. Click on VLS Settings
  3. Enter an existing WebEx account to associate with the Instructor ID
  4. The error will happen


Telepresence feature is not supported for LMS.


Please uncheck OneTouch TelePresence Options in WebEx administration:



VLS Error, VLS, TelePresence, not supported, WebEx , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-VLS , Virtual Learning System , Problem


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