2485485 - Error "Changing the field not possible; field does not match partner category" While Replicating Business Partner From ERP to C4C

You are replicating a Business Partner from ERP to C4C and the incoming message fails with the following error:

"Changing the field not possible; field does not match partner category"

• SAP Cloud for Customer
• SAP ERP

You have created a Business Partner in C4C with Category Code as 2 [Customer in C4C] and the incoming message you are sending the category code as 1[Natural Person in ERP, Individual Customer in C4C] or viceversa.

For Example:
i) You send a Business Partner to C4C for the first time with Category Code as 2 - Then a new customer record will be created. 
ii) If you now send the same record to C4C with Category Code as 1(which means Individual Customer) - this error will be triggered.

Once a business partner is created with Category Code as 1 or 2 , it cannot be changed again in C4C. As a workaround, the business partner can be set as obsolete and removed under Personal Data Removal option under Data Protection and Privacy WorkCenter, so that it can be replicated again from ERP with the proper category code.

CategoryCode; NaturalPerson; IndividualCustomer, Data Protection Work Center , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions