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SAP Knowledge Base Article - PreviewSymptom
When Agent performs a blind transfer to other number, CDT is not released until the destination number takes the transferred call
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 blind transfer free busy CDT , KBA , CRM-CCI , Contact Center Infrastructure , How To
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