Symptom
Background work item (TS00207915 ) from ERMS Workflow(WS00200001) ends in ERROR status. At Workflow Log with technical details,
"Step History" tab for such step makes ref to errors:
- WL 821 Work item nnnnnnnnnnnn: Object ERMSSUPRT2 method RULEEXECUTION cannot be exectued
- SWF_RUN669 Application method has processed message 'E', see long text
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Customer Relationship Management 7.0
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
Keywords
EXECUTE_METHOD_OBJECT_SYNC EXECUTE_METHOD_BOR SWF_RUN669 SWF_RUN 669 ERMSSUPRT2 RULEEXECUTION TS00207915 WS00200001 , KBA , CRM-IC-EMS , E-Mail Response Management System , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-UNI , Agent Inbox , How To
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