SAP Knowledge Base Article - Public

2485969 - Agent Did Not Receive Notification For Ticket Assignment


You were assigned to a Ticket as Agent, but you did not received the Notification informing it.


The option to send notifications to the Agent once he is assigned to a Ticket is not maintained in the system's Business Configuration.


  1. Go to Business Configuration work center
  2. Go to Implementation Projects view;
  3. Open Activity List;
  4. Open Activity Business Task Management for Customer Care;
  5. Set as Active the option Ticket <Service Request ID> is assigned to you.


KBA , LOD-CRM-EMP , Employee , How To


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