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SAP Knowledge Base Article - PreviewSymptom
- You are using SAP Contact Center
- Some callback requests are being disconnected immediately after a callback from an agent.
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Environment
SAP Contact Center 7
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Contact Center, G.711, G.729, Codec, Callback request, Cause=127, G729, G711A, PCMA, 5W56, SIP, Switching , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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