SAP Knowledge Base Article - Public

2486131 - A user with External shopping account cannot see Financial options on Class registration page

Symptom

Users with External Shopping as account type are unable to view the Finance details on the Class Registration Form.

You can find this option from User entity > Finance tab:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

Successfactors Learning Management System

Reproducing the Issue

Views for external user:

View for internal user:

 

Cause

Registration form view is different for external shopping account users

Resolution

Currently the external users are accessing the class through Sites unlike internal users, hence the registration form that is appearing will be different for them when price is associated with the class. This is following the current system design.

Keywords

Commerce, finance, external shopping account, external, registration, class, form, internal, site, user , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions