Symptom
Users with External Shopping as account type are unable to view the Finance details on the Class Registration Form.
You can find this option from User entity > Finance tab:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
Successfactors Learning Management System
Reproducing the Issue
Views for external user:
View for internal user:
Cause
Registration form view is different for external shopping account users
Resolution
Currently the external users are accessing the class through Sites unlike internal users, hence the registration form that is appearing will be different for them when price is associated with the class. This is following the current system design.
Keywords
Commerce, finance, external shopping account, external, registration, class, form, internal, site, user , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem