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2486808 - SMP 3.0 Agentry Application stops abruptly (crashes) for SP12 PL6 and lower


  • Symptom 1:
    • 6 Application is installed in cluster - nodes crashes randomly
    • SMPServerStatusManager: X of Y tracked bundles have initialized
    • 2 Agentry applications - SMP applications abruptly gets shut down with JVM crash issue
    • no physical address for XXXX (user), dropping message
    • org.jgroup,protocols,TCP TransferQueueBundler
    • There are many null pointer exceptions occurring in the Java code from the Work Manager application  - This causes the JVM and the server to crash
  • Symptom 2:
    • The crash is occurring as the heap size has been increased because of uncontrolled growth of heap utilization
    • The Java Heap grows 5% to 7% per day on average



  • S/4 HANA
  • Oracle Database
  • SAP Mobile Platform 3.0 SP12 PL6
  • SAP Mobile Platform (SMP) SP10 PL08


SAP Mobile Platform 3.0


"Agentry crash","SMP 3.0 crash","SMP 3.0 Agentry application hangs","Work Manager users unable to sync to SMP 3.0","SMP 3.0 cannot start", "tracked bundles have initialized" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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